Ordering FAQ
Yes, VAT receipts are supplied with all orders.
Yes, if you have a valid EU VAT number you can check out without VAT
You will be asked for your code upon checkout.
We aim to despatch all orders placed before 3pm GMT/BST the same working day
If the order has not already despatched, we will try our best to amend the order
Absolutely!
This is available, subject to terms and conditions
We'll aim to match our competitor's current UK store or website price.
You can reserve an item which is out of stock by placing a pre-order
Yes, we take payment immediately when you checkout
Where possible we will ship in stock items in advance of pre order items, however this is not guaranteed.
These are Special Order items.
No, orders outside of the EU will not be charged VAT
Please checkout as normal, selecting your country as Jersey or Guernsey as applicable.
You can amend or empty your basket by clicking on the cart icon in the top right hand corner of the screen.
Please try to remember to use your code at checkout, we are not able to apply this after your order is processed.
Please call us on 01992 450780 as soon as possible for assistance with cancelling your order.