Ordering FAQ

Yes, VAT receipts are supplied with all orders.

Yes, if you have a valid EU VAT number you can check out without VAT

You will be asked for your code upon checkout.

We aim to despatch all orders placed before 3pm GMT/BST the same working day

If the order has not already despatched, we will try our best to amend the order

Absolutely!

This is available, subject to terms and conditions

We'll aim to match our competitor's current UK store or website price.

You can reserve an item which is out of stock by placing a pre-order

Yes, we take payment immediately when you checkout

Where possible we will ship in stock items in advance of pre order items, however this is not guaranteed.

These are Special Order items.

No, orders outside of the EU will not be charged VAT

Please checkout as normal, selecting your country as Jersey or Guernsey as applicable.

You can amend or empty your basket by clicking on the cart icon in the top right hand corner of the screen.

Please try to remember to use your code at checkout, we are not able to apply this after your order is processed.

Please call us on 01992 450780 as soon as possible for assistance with cancelling your order.